Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept PayPal as well as most cards including Visa, Mastercard, Delta,Visa Electron, EuroCard, Maestro and Solo. If you do not wish to pay online, you may telephone us on 07713 440790 or orders can be placed through FaceBook by Private Message.
If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will assist you.
When confirmation of your order is received, this is to indicate that we are in receipt your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation invoice. We have included this term to protect ourselves in the event that a mistake has been made in pricing. This may be where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling
We currently ship by courier to the U.K. and Eire. The cost of shipping will be shown at checkout. Please note that at peak times shipping may be delayed. All parcels require a signature and cannot be left in a safe place. However, if this is your choice, we will require clear instructions on your order and must point out that this will be at your risk. XOX Candles cannot accept responsibility for goods left without signature.
Delivery & Signature
We will aim to courier your order to you within 7 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our courier delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
XOX Candles are not registered for VAT.
Credit Card Security
Credit and debit card transactions are processed by PayPal. We do not receive or hold card details.
We guarantee that we will make every reasonable effort to ensure your satisfaction.
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call write to us at XOX Candles, Bath Hotel, Lynmouth, Devon EX35 6EL
Our normal hours of business are Sunday to Saturday – 9.30am-5.30pm but our site is open 24/7 and we do respond to email out of hours but this may not be immediate.
XOXCandles do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You can take your parcel to the post office and request a tracked delivery service. For larger parcels, you may find it cheaper to use an online service such as Parcels2Go. Use a service offering adequate compensation – this will ensure that you are covered in the unlikely event of your parcel going missing in transit. Make sure you keep the postal receipt as it will ensure you are covered in the unlikely event of your parcel going missing in transit – XOXCandles cannot be held responsible for any returns lost in the post.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described.
For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense. Initial charges for shipping to U.K and EU addresses will be refunded. The cost of shipping to other destinations may be refunded in accordance with relevant legislation.
We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.
Any goods returned should be unused and in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder
All Exchanges will be agreed by telephone or email exchange before taking place and a unique code will be created for the exchange – all goods returned for exchange must clearly display this number. If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference. If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order for the replacement item. In the unfortunate occasion that the item you would like to exchange for is out of stock, we will automatically send you a refund.
Once your return has made its way back to us, please allow us up to 5 working days to begin to process a refund or exchange. If you have mislaid your receipt – do not worry, simply attach a covering letter with your name, full address and your requirements and the unique exchange code.
Please return to:
XOXCandles, Bath Hotel,
Lynmouth, Devon EX35 6EL.
XOX Candles is a trading name of XOX Candles Limited.